FAQ

☆Do you accept returns or refunds?☆

- I do NOT accept returns, refunds, or cancellations on any orders. Please note that this is a one-person business and all purchases are final.

- I cannot offer replacements for lost mail unless you ordered your package with tracking. If you have concerns about a lost package and you got it with TRACKED shipping, please email me at sleepiestudio@gmail.com !!

- Damaged mail cannot be replaced. Once it is shipped out to the post office, it is out of my control. I do try my best to package orders so that no damages can occur!

- However, if there is an error with your order please contact me (my email is sleepiestudio@gmail.com) with your name and order number, I will be happy to fix any mistakes that I have made! (╥﹏╥)

(Please click here for more info on my shipping policies!)

☆Will I have to pay international custom fees?☆

-All buyers must be aware of their own country's customs charges. I am not responsible for any extra charges that come from customs fees/duties/taxes. This is not included in the price, it is the buyers responsibility to get these paid. Please visit my SHIPPING POLICY page for more information!

Can I do cheaper international tracked shipping?

-Unfortunately, I cannot offer cheaper international tracked shipping. However, I will be adding EXTRA goodies to your order to substitute for the expensive tracked shipping option! 

☆What do you use to draw and make your stickers?☆

- I use procreate on an Ipad pro 11-inch

- I print all my stickers using an Canon Photo printer G620

- I cut my stickers with a cricut explore air 2

I also try to use mainly eco-friendly packaging items! Very little plastic is used ♡(>ᴗ•)